Privacy policy

Privacy Policy

Welcome to our Privacy Policy page. Protecting your personal data is important to us. This policy explains what data we collect, how we use it, and your rights regarding your information. Please read this document carefully to understand our practices.

What Data We Collect

We may collect and process the following types of personal data when you use our website:

• Contact Information: such as your name, email address, phone number, and postal address;
• Usage Data: details of your visits to our website including IP address, browser type, pages visited, and access times;
• Cookies and Tracking Data: information stored by cookies and similar technologies to enhance your browsing experience;
• Transactional Data: any other information you provide when contacting us or requesting services;

How We Use Data

Your information is collected and used for the following purposes:

• To provide, maintain, and improve our website and services;
• To respond to your inquiries, questions, or requests;
• To send you communications related to your requests or our updates, subject to your consent where required;
• To analyse website usage and performance to optimise user experience;
• To comply with legal obligations and protect our rights.

Cookies

Our website uses cookies to improve functionality and provide you with a better user experience. Cookies are small text files placed on your device that help us recognise repeat visitors and understand how you interact with our site.

You can manage or disable cookies through your browser settings. However, please note that disabling cookies may affect the functioning of certain features on the website.

Third-Party Links

For your convenience, our website may include links to third-party websites, such as our social media profile on Social/X (https://x.com/VisitBritain). We do not control these external sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorized access, loss, misuse, or alteration. This includes:

• Using secure servers and encryption technologies where applicable;
• Restricting data access to authorised personnel only;
• Regularly reviewing our data collection and storage procedures to ensure confidentiality and integrity.

Despite our efforts, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

User Rights

You have the following rights regarding your personal data under applicable data protection laws:

• Right to Access: You may request a copy of the personal information we hold about you;
• Right to Rectification: You can ask us to correct inaccurate or incomplete data;
• Right to Erasure: You may request deletion of your personal data, subject to legal obligations;
• Right to Object: You can object to our processing of your data for direct marketing or legitimate interests;
• Right to Data Portability: You have the right to receive your data in a structured, commonly used format;
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing;

To exercise any of these rights, please contact us using the details below.

Contact Information

If you have any questions about this Privacy Policy, how we use your data, or wish to exercise your rights, please contact us:

• Email: [email protected]
• Phone: +44 7700 900002
• Address: 31 Duke Street, Manchester, M2 4AR, England

We are committed to ensuring your privacy is protected. Thank you for trusting us with your personal data.